Your privacy. Vantage Point Facility Services Pty Ltd collects these details to {purpose}. If you don't provide them, {consequence}. We share them only with the service providers that run our booking, phone, payment and scheduling systems, some of which store data overseas (including the USA, the United Kingdom, Germany and the Netherlands). This Privacy Policy explains how to access or correct your information, how to complain, and how we handle it. Contact: blake@vantagepointfacilityservices.com.
| Form | {purpose} | {consequence} |
|---|---|---|
| Walkthrough booking and contact forms | assess your site and offer a walkthrough or quote | we can't assess your site or book a walkthrough |
| Careers application | assess your application, check your right to work and, where a client site requires it, run screening checks | we can't consider your application |
| Request a new area | tell you when we can service your area | we can't let you know when we cover your area |
Some client sites, such as schools, childcare and NDIS services, require police, Blue Card or NDIS worker screening. We'll ask for your consent before any check.
This policy explains how Vantage Point Facility Services Pty Ltd (ACN 700 018 775, ABN 89 700 018 775) handles personal information. We trade as Vantage Point Facility Services (commercial cleaning) and Vantage Point Cleaning (residential cleaning). "We", "us" and "our" mean the company under either brand.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
This policy doesn't cover our employees' employee records, which are handled under our employment policies.
| Category | Examples |
|---|---|
| Contact details | Name, phone, email, business name, role, suburb or address |
| Property or site details | Room counts, floor area, condition, access instructions, pets, parking, hazards, photos you upload |
| Service records | Bookings, visit times, checklists, before-and-after photos of the property, feedback and reviews |
| Calls and messages | Call recordings and transcripts (including calls answered by our AI receptionist), SMS and email |
| Payment information | Billing details and invoices. Card and bank details are held by our payment processor, Stripe; we don't store full card numbers |
| Job applications | Work history, availability, right-to-work status, references, and screening results such as police checks, Blue Card or NDIS worker screening where a site requires it |
| Marketing preferences | Whether you've agreed to receive offers and updates |
| Website usage | Device and connection information used for bot protection (Cloudflare Turnstile checks our forms for bots), and campaign (UTM) details such as which ad or link brought you to us. We save campaign details in your browser's own storage so an enquiry records where it came from |
Access codes: we ask you not to put door or alarm codes in online forms. Where we need them, we collect them separately and store them securely, with access limited to the people who need them.
Mostly directly from you: through our websites and forms, by phone (including our AI receptionist), SMS, email, and when our team visits your site. Sometimes from others, for example a property manager who books on behalf of an owner, a client who refers you, or referees you nominate when you apply for a job.
Automated processing. Our AI receptionist answers calls, transcribes them and records your answers. Our website and phone enquiry process uses an automated score, based on details such as site size, cleaning frequency and budget, to decide which booking path an enquiry is offered. A person reviews enquiries flagged by the score, and you can always ask to speak to someone.
We use service providers to run our business. They handle personal information on our behalf:
| Provider | What for | Where data is held |
|---|---|---|
| HighLevel (GoHighLevel / LeadConnector) | CRM, forms, AI receptionist, SMS and email, proposals and invoices | The USA and other countries where HighLevel operates (source) |
| Twilio | Phone numbers, calls and SMS | The USA and other countries where Twilio operates (source) |
| Stripe | Card and bank payments | The USA and other countries where Stripe operates; our payments are handled by Stripe Payments Australia Pty Ltd (source) |
| Xero | Accounting and invoicing records | The USA and other countries where Xero operates (source) |
| Connecteam | Staff scheduling, site checklists, before-and-after photos, clock-in location | Germany (AWS) and the Netherlands (Microsoft Azure); Connecteam is based in Israel (source) |
| Google Workspace | Email and documents | The USA and other countries where Google operates (source) |
| Cloudflare | Website hosting, form processing and bot protection (Turnstile) | The USA, the European Economic Area, the United Kingdom and other countries on Cloudflare's global network (source) |
| Employment Hero | Staff onboarding and payroll (once adopted) | Australia and other countries where Employment Hero's affiliates and service providers operate (source) |
We may also share information with our professional advisers (lawyers, accountants), our insurers, subcontractors who deliver your service, and government agencies where the law requires it. We don't sell personal information.
Some of our providers store information outside Australia, in the countries listed in section 6: mainly the USA, the United Kingdom, Germany and the Netherlands, and other countries where our providers operate. We choose providers with recognised security and privacy practices, and take reasonable steps to make sure they handle your information in line with the APPs.
We store information in secure, access-controlled systems with multi-factor authentication. We keep it only as long as we need it, or as long as the law requires:
We only send marketing emails and SMS if you've agreed, separately from agreeing to our terms. Every message lets you unsubscribe, and you can also contact us to opt out.
You can ask to see or correct the personal information we hold about you by contacting us at blake@vantagepointfacilityservices.com. We'll respond within 30 days.
If you have a privacy complaint, contact us first at blake@vantagepointfacilityservices.com and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, 1300 363 992.
We may update this policy. The current version is always on our websites, with the date it was last updated.
Last updated: 8 October 2026 ยท Version 1.0
